Operational structure

Level 3

When the disorder is no longer in one task, but in the whole operation.

We work on a complete part of the operation, not an isolated task: several connected processes, clear responsibilities and a system to sustain it.

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What it can include

A complete structure, built in stages

  • General diagnosis of the operation
  • Process map
  • Definition of responsibilities
  • Priority procedures
  • Document organization
  • Tracking system and indicators
  • Meetings and control routines
  • Operations manual
  • Implementation plan
It’s the right fit when

The signs that you need structure

The team grew

What worked with two people causes errors with five, ten or fifteen.

Several processes are connected

Fixing just one isn’t enough because problems move from one area to another.

Responsibilities overlap

Two people do the same thing, or nobody does what’s missing.

There are problems between areas

Each area works well on its own, but coordination fails.

You need to get the company ready to delegate

Knowledge has to stop living in a few people’s heads.

You’re considering bringing in technology

Before investing in software, the operation has to be clear.

We work in stages: first we identify priorities, then we move forward process by process. Before we start, we confirm the scope; if we don’t see a concrete opportunity for improvement, we tell you before going any further.

Let’s put the whole operation in order, in stages and with clear priorities.

Tell us how your company works today and we’ll reply within one business day.

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